Campaigner - Advertiser and Publisher FAQ

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Frequently Asked Questions

General

What is Campaigner?

Campaigner is a simple interface for managing SMS initiated queries. It allows you to configure an automated response to queries with a range of options. These response options range from simple static SMS through to electronic business cards and appointment files sent back to the requester and message forwarding to another mobile, an email address or sent to a webserver.

Campaigner allows users to upload images (gif, animated gif and jpg), sounds (midi and MP3) as well as video (3gp format) or point to media on the web or preformatted web pages. Users can setup responses to keywords that will send back SMS, WAP Push, business card or calendar information and also forward details to email, mobiles or web services.

For people that do not have a web presence they can add property images and group them for basic WAP Push delivery. For people with an existing web presence then Campaigner allows them to quickly deliver mobile content with minimal changes on their site. Generally the most they have to do is create a new CSS style for WAP delivery and then use existing property content for mobile delivery.

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Why should I use Campaigner?

Here are the main reasons why you should use Campaigner in your advertising:

  1. Increase your return on existing media expenditure.
  2. Empower your customers! They can get further information when they are interested regardless of where they may be - reduce the length of the decision making process.
  3. Drive traffic to your website.
  4. Increased response rate from consumers.
  5. It integrates into existing advertising and product collateral.

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What's the difference between Campaigner and Bulletin Connect?

Campaigner is a consumer website that offers a range of SMS response and SMS forwarding functionality with an easy to use web interface.
Bulletin Connect is a developer API that allows you to create your own SMS handler for inbound and outbound campaigns.
For a comparison of features and benefits see the product comparison matrix.

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Setup

How do I sign up or subscribe to Campaigner?

Signup here. You will then access Campaigner via http://www.bulletincampaigner.com or through the Bulletin website from your subscription list.

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What do I need in order to use Campaigner?

In order to make the most of the power of Campaigner you should have the following:

  1. An advertising campaign or signage.
  2. An internet connection to manage your responses and view messages.

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How much does it cost to use Campaigner?

Campaigner costs include the following components:

  1. A setup cost.
  2. A monthly subscription fee that includes several keywords.
  3. A monthly fee for keywords over and above those included in the monthly subscription.
  4. A per-response cost that depends on the action used

For pricing and more information contact Bulletin now.

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How long does it take to set up Campaigner?

Your basic Campaigner keyword and actions can be setup in minutes. If you require customised actions then we can assist with those (costs apply).
Before using Campaigner for your campaign it is imperative that you get written permission from Bulletin to ensure that your keyword and content meets the terms and conditions for Bulletin Wireless and the mobile networks.

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Numbers

What number do my users send Campaigner messages to?

Each Campaigner user has the ability to choose shared numbers or setup their own. The number to use will be shown in the users advertising material.
The shared numbers for all Campaigner accounts are:

Number

 

Access Restrictions

Costs

4040

New Zealand

Only available for:
Vodafone New Zealand
Telecom New Zealand
2Degrees

20c, Requests billed by the wireless provider

+19414219850

USA

No Restrictions

Standard SMS Costs

+61420300683

Australia

Available on any GSM phone and probably most other networks

Standard SMS Costs

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Can I use my own short codes

Yes. Contact Bulletin for more information about getting an existing short code routed to Campaigner or if you want to apply for and use a new short code.

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What is premium billing?

It is the term used when mobile users are charged more than their standard SMS costs to use a service. This is facilitated by using short codes for each mobile network. The network then charges a different rate for messages to and/or from these short codes. In some instances the network may share this additional revenue. Contact Bulletin for more information.

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What is a MSISDN?

Simply put it is a phone number. It may be a normal number that looks the same as a mobile number or it may be a short code that shorter and is more suitable for marketing.

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What are the benefits and limitations of using proper numbers rather than short codes?

Proper numbers can generally be used from any network almost anywhere in the world. There are some exceptions to this due to network differences and restrictions but it provides the most coverage. The main trade off to this broad access is that you can not setup premium billing (payments made by the requestor) in order to charge more for the information you provide via Campaigner.
Short codes are specific to individual networks and allow you to charge more for your service and in some instances take a revenue share from the messages. Short codes have additional setup and ongoing costs that you need to take into account. Each network has different requirements for their shortcodes but Bulletin Wireless may be able to assist with getting codes on the networks you need. You should try to get the same short code on all the networks you want users to participate from but this may not always be possible.

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Billing

Who pays for the messages sent?

All messages sent from Campaigner are charged to your Bulletin Online account. If short codes are used with a revenue share then this may result in a rebate from the service provider.

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I don't care about charging people for the information I send back. Do I have to use a short code and premium billing

No. Use the default numbers provided.

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Can you bill for web content the user view on their handset?

Not directly. However, using Campaigner to give the user the "key" to the content via a premium billed SMS message may allow you to deliver a limited paid browsing experience to the user.
Campaigner would pass the SMS request to your application then it would be your responsibility to create the content on the fly and send back a link to this content as an SMS using a premium billing number. The user would then access the content (maybe using a passkey you also provided) and be able to view the pages you have allowed them to. You would control when the pages became invalid and take appropriate steps to prevent other users (or the same user if there is a time limit) from accessing the pages again.

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Keywords

How do keywords work?

When you advertise an offer, you need the keyword configured in Campaigner. When a consumer sees your offer, they SMS the keyword to initiate the process. The range of responses you can initiate are varied and depending on your target market can be setup with different actions and keywords to test different media and selling points.

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Do I need to use a keyword?

If you have your own dedicated number for Campaigner (not a public or shared one) then you can setup a default action. This action will be used whenever Campaigner can't match the message to your configured keywords.
When setting up this default simply add an asterisk (e.g. *) as the keyword then specify what you want to happen (as with a normal keyword).

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I want people to be able to request something specific using Campaigner but I don't see it here. What can I do?

Contact Bulletin with details about what you want to do. We can provide development to suit your requirements (costs apply).
If a more customised solution needs to be developed by a third party, Bulletin Connect can provide threaded SMS connectivity using patented mTagtm technology to networks around the globe via a simple to use set of API's.

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Actions

I just want the messages passed through to my server. We will handle the reply. Can that be done?

Yes. You an focus on providing the content and sending the message and Campaigner can take care of delivering the request to you.
Use the Forward to a REST Web Service action and set the URL to your server end point so then all you have to do is configure your webservice to handle the message passed through.
Campaigner will send a URL encoded set of key/value pair strings to your REST end point. The important keys (case sensitive) that you will use most are:

  • from - the number (international format) that the message came from.
  • body - the entire original SMS message content.
  • keyword - the keyword (first word) of the SMS message.
  • args - the SMS message without the keyword.
  • arg1 (through n) - each of the words in the SMS message (excluding the keyword) numbered 1 to n (first to last).

Additional information can be gleaned from the 'Bulletin connect - Developer Guide' or contact Bulletin for more information.

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Why don't 'Forward to Email' messages get delivered to my email address

Some SPAM and firewall products may block email messages forwarded by Campaigner due to the format of the sender address since it contains a phone number. Check your SPAM folder and settings to ensure you are allowing emails from Campaigner and maybe try setting the email format to TEXT rather than HTML which can trigger some sensitive filters.

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More Information

Where can i get more information on Campaigner?

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Who do I contact with questions about Campaigner?

Contact Bulletin

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I have people all around the world that need to use this to get the information I provide. Tell me how I can set it up.

Subscribe to Campaigner through your Bulletin Online billing account. Once you are subscribed you can add keywords and join the family. The best way to allow global access is to use one of the internationally routable public numbers or request a dedicated one (costs apply).

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