Customer service is an important aspect of a company. With mobile messaging becoming more popular, customer service via text can enable a better experience for your customers and is more efficient for your support teams. 90 percent of all SMS text messages are read within three minutes of being received; this gives companies a great way to reach out and make the customer experience more personal. As mobile grows even bigger in the future, more and more businesses will migrate their customer service from phone to text messaging. Learn more about why SMS is the new channel for customer support in this article by Gigaom: https://gigaom.com/2015/01/18/why-sms-is-the-new-channel-for-customer-support/
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About the Author: Ayden Barnett
Ayden is Bulletin's Business Analyst and Product Owner based in the sunny office in Auckland, New Zealand.